FAQ

What is the delivery time
delivery takes 3 to 7 business days anywhere in india
metro cities may receive faster delivery depending on courier availability

Do u offer cod
yes we offer cod across most locations in india
choose cod at checkout

How do I track my order
after shipping u will receive a tracking link by sms or email
if tracking does not update for 48 to 72 hours email us for assistance

Is the heater safe to use
yes the heater has built in overheat protection and uses ceramic heating technology
safe for indoor use when plugged into a standard wall socket

What if I receive a damaged or wrong product
email us within 24 to 48 hours with photos or video
we will arrange a replacement or refund according to our policy

What is your return policy
u have 7 days from delivery to request a return
the item must be unused and in original packaging
complete details are in our refund and return policy

How do I get refund for cod orders
refunds for cod orders are processed through upi only
after approval share your upi id
refund is completed within 1 to 2 business days

Can I cancel my order
yes u can cancel within 12 hours of placing the order
after shipping the order cannot be cancelled
email us as soon as possible

What if I refuse the parcel
please avoid refusing cod parcels
returned parcels cause courier charges and operational losses
repeat refusals may result in cod being disabled for your number

What if I entered the wrong address
email us immediately
if the order is not shipped we can update the address
if already shipped the courier may delay or return it
please double check your address before placing the order

Do u ship outside india
no we ship only within india

How can I contact u
email
support@hotnest.store
we reply within 24 to 48 hours