Cancellation Policy

last updated november 13 2025

thank u for shopping with HotNest
this policy explains how cancellations work for all india orders

cancel before shipping
u can cancel your order within 12 hours of placing it
to cancel email us at support@hotnest.store

include
your name
order id
phone number

if the order has not been shipped yet we will cancel it and confirm by email

orders that cannot be cancelled
we cannot cancel an order if
it is already shipped
the courier has picked it up
a tracking number has been created

once the order is in transit u need to accept the delivery

refusing cod parcels
please avoid refusing cod parcels at delivery
refused packages result in courier return charges and operational losses
customers who repeatedly refuse cod orders may have cod disabled for future orders

after delivery
after the product is delivered any issue will be handled as a return request
returns will follow our return and refund policy

wrong or incomplete address
if the address pincode or phone number is incomplete we may contact u
if we cannot reach u the order may be delayed or cancelled
please enter your full correct address while ordering

refunds for cancelled orders
since we offer cash on delivery no payment is taken before delivery
there is no refund needed for cancellations made before shipping

contact us
email
support@hotnest.store
we reply within 24 to 48 hours

business address
4 80 sc colony
nelapogula village
jangaon district
506303 telangana india